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Your Worries

What to do about your concerns?

As a service user in Sandwell, you no doubt have a wealth of experience with health and social care services upon which you can draw. These experiences - as small as visiting the GP when you have an ear infection or living in supported accommodation, or as large as giving birth at the local hospital or living in a care home - will have equipped you to comment on whether the service you received was what you wanted and what you needed, or what your family member needed should the social care pertain to a relative. In any case, the information you have is valuable to Sandwell LINk and through your input, Sandwell LINk can work with providers to maintain a high standard or improve a lower one.

 

But what happens when you have a specific concern about your family member?

 

In such a case, Sandwell LINk cannot help you directly. Sandwell LINk is there to look at the services, but it cannot get involved in individual cases. We'd welcome that you tell us about the lapse in services so that we can consider the overarching whole, but in order to address your worries we direct you to the following:

 

 

 

In healthcare you can go to Patient Advice and Liaison Services (PALS). Their contact numbers are detailed below and you can find more information on our 'Partners' page.

 

For Sandwell Primary Care Trust, call: 0800 030 4654 (FREEPHONE)

 

For Sandwell, City and Rowley Hospitals, call: 0121 507 5836

 

For Sandwell Mental Health, call: 0800 5877720

 

 

 

In social care you can contact the Service Insight Team in one of the following ways:

 

Text: 'Sandwell Listen' then your message to 60003

 

In person: by visiting One Stop Shop, Sandwell Council House, Freeth Street, Oldbury, B69 3DE.

 

Write: to Service Insight Team, Sandwell Council House, Freeth Street, Oldbury, B69 3DE.

 

Tel: 0845 359 7510

 

Email: contact@sandwell.gov.uk

 

Website: www.sandwell.gov.uk

 

 

Events List ...
Monday 28th May 2012 - Sandwell LINk AGM Sandwell LINk will be holding their AGM to review annual report and accounts; come here Martin Samuels speak about the future and paint your own vision for LINk. 1pm - 4:30 at the CAP Centre, Smethwick.   Friday 1st June 2012 - Health and Social Care Subgroup Join the Health and Social Care Subgroup to discuss health and social care provision in Sandwell. Venue is: SCIPS, Birmingham Street, Oldbury, 2pm-4pm.   Tuesday 12th June 2012 - Transition Subgroup Join Sandwell LINks Transition Subgroup to chat to RAWM about the impact from the transition to Healthwatch at The Salvation Army, Merton Close, Oldbury, B68 8NG. 10am- 12pm.
View Events List 2012